Introduction
Thank you for choosing IslePool.com, operated by Delwaves Ventures Ltd. We are dedicated to providing you with high-quality pool supplies and a satisfying shopping experience. Please review our refund policy carefully to understand how returns and refunds are handled.
1. General Refund Policy
All sales made on IslePool.com are final. We do not accept returns or offer refunds for any items purchased through our website. This policy is in place to ensure the safety and integrity of our products and to prevent misuse or contamination.
2. Damaged or Defective Items
If you receive an item that is damaged or defective, please contact us within 48 hours of delivery. To facilitate a resolution, provide the following information:
- Your order number
- Detailed photographs of the damaged or defective item
- A description of the issue
We will review your request and may offer a replacement at our discretion. Replacements are subject to availability and are provided solely at the discretion of IslePool.com.
3. Incorrect Items
If you receive an incorrect item that does not match your order, please contact us within 48 hours of delivery. Provide:
- Your order number
- Detailed photographs of the incorrect item
- A description of the discrepancy
We will review your request and may offer a replacement at our discretion. Replacements are subject to availability and are provided solely at the discretion of IslePool.com.
4. Non-Returnable Items
For health and safety reasons, the following items are non-returnable and non-refundable:
- Chemicals and pool treatments
- Opened or used items
- Items missing original packaging
- Custom or special-order items
5. Contact Us
For any questions or concerns regarding this refund policy, please contact our customer service team:
- Address: 9 School Street, Speyside Roxborough, Tobago WI
- Email: info@delwavesventures.com
- Website: www.delwavesventures.com
By purchasing from IslePool.com, you agree to adhere to this refund policy. Thank you for understanding and for choosing IslePool.com for your pool supply needs.